Refund & Returns Policy | Ageless Vitality Peptides Support

Refund and Returns Policy

At Ageless Vitality Peptides, we are committed to providing premium research-use peptides backed by transparency and quality assurance. To ensure fairness for both our customers and our operations, we have outlined the following return and refund policy:

Return Eligibility

Return requests must be submitted within 24 hours of confirmed delivery (as verified by the shipping carrier).

Items must be unopened, unused, and in original condition and packaging to qualify for return.

Returns requested after the 24-hour window will not be accepted.

Approved returns are subject to a 20% restocking fee, which will be deducted from the refund total.

Refund Policy Based on Purity Guarantee

We guarantee >98% purity on all research peptides. If you believe a product does not meet this standard:

A full refund will be issued upon submission of a valid third-party lab test demonstrating the product falls below the stated purity.

The third-party test must:

Be conducted by an independent ISO-accredited laboratory

Be submitted to [email protected] within 15 business days of delivery

If confirmed, no restocking fee will apply for purity-based refunds.

Refund Processing

Once a return or refund request is approved, funds will be issued to the original payment method.

Refunds typically process within 5–7 business days after approval.

Shipping charges are non-refundable unless the refund is related to product quality/purity.

Non-Returnable Items

Opened or used products

Requests made after 24 hours of confirmed delivery (unless purity-related and validated)

Items not purchased directly from AgelessVitalityPeptides.com